Privacy Policy

The StumpGeek Privacy Policy updates as of April 22, 2015

Your privacy is important to us at StumpGeek, so we've put together this Privacy Policy to describe how we collect, use, disclose, transfer and store your personal information. Please take some time to become familiar with out privacy processes, and let us know you have any questions or concerns.

Collection and Use of Personal Information

Any data that can be used to identify or contact an individual or company is considered Personal Information.

You may be asked to provide personal information anytime you contact StumpGeek. Internal to the StumpGeek team we may share this information with each other consistent with this Privacy Policy. You are not required to provide personal information, but may limit our ability to provide you with the products, services or response you need.

Information we Collect

When you contact us for information or product purchase, we may collect information including your name, mailing address, phone number(s), email address, contact preferences, and credit card information.

How we use your personal information

The information that we collect allows us to keep you posted on current StumpGeek announcements. This may include our newsletter, software update notifications, new products, and upcoming events. If at anytime you don't want to be included on our general mailing list, please contact us ot opt out.

We also use personal information to help us design, develop and improve our products, services and advertising.

Occasionally, we may use you personal information to send important notices to new and existing customers, such as communications about purchases and changes to our terms, conditions, and policies. Because this information is important to your interactions with StumpGeek, you may not opt out of receiving these communications.

We may also use your personal information for internal audits, data analysis, and research to improve our products, services, messaging, and communications.

Collection and Use of Non-Personal Information

We also collect data that doesn't provide direct association with an individual or company. We may collect, use, transfer, and disclose non-personal information of any purpose. The following are examples of data we may collect and use that is non-personal.

  • We may collect information regarding you occupation, language, zip code, area code, unique device identifier, referrer URL, location, and the time zone where a StumpGeek product is being used. This helps us better undertand our customers to improve our offerings.
  • With your consent, we may collect information about your business and how it operates. This helps us to provide you with relevant support on suggested best practices to use our products and get the most gain from their use. Additionally, this may help us to improve our products to better or more efficiently meet the needs of our customers.
  • With your consent, we may collect information regarding how you use our products, in order to provide enhancements to improve our products and services.

Any combination of personal and non-personal information will be treated as personal information for as long as they are combined.

Cookies and Other Technologies

The StumpGeek websites, online services, email messages, and online advertising may use "cookies" and other technology to help us better understand user behavior, how our website is used, and facilitate and measure the effectiveness of online advertising. We treat information collected by cookies and other technologies as non-personal. However, to the extent that Internet Protocol (IP) addresses or similar identifiers are considered personal information by local law, we treat those identifiers as personal information and as defined in this privacy policy.

We may use personal information to provide you with a customized and personalized experience.

If you want to disable cookies, you can do so by following the setup, configuration or preferences for you Internet Browser. Note that certain features may not be available with cookies disabled.

As part of our internet services, some information is automatically gathered and stored in log files. This may include IP Address, browser type language, Internet Service Provider (ISP), referring and exit websites and applications, operating system and date/time stamp. We use this information to understand and analyze trends to administer our site. This includes user behavior to provide a better user experience when interacting with StumpGeek websites. We may also gather demographic information that helps to improve our products and services.

Email messages with links to our website may use a "click-though URL", which passes through another web server before arriving at the destination page. We track this click-through data to improve and measure effectiveness of our communications. If you prefer not to be tracked in this way, don't click links in email messages, but rather go directly to our website.

Disclosure to Third Parties

At times, StumpGeek may make certain personal information available to strategic partners that work with StumpGeek. As an example, certain personal information may be shared to determine membership in strategic partner organizations which we provide discounts for. Personal information will only be shared to confirm membership or improve products and services. It will not be shared with third parties for their marketing purposes.

It may be necessary by law, legal process, litigation and/or request from public and governmental authorities for StumpGeek to disclose your personal information. We may also disclose information about you if we determine that for purposes of national security, law enforcement, or other issues of public importance, disclosure is necessary or appropriate.

We may also disclose information about you if we determine that disclosure is reasonably necessary to enforce our terms and conditions or protect our operations and users. In the event of a reorganization, merger, or sale, we may transfer any and all personal information we collect to the relevant third party.

Protection of Personal Information

StumpGeek takes the security of your personal information seriously. All information transmitted electronically use appropriate encryption, such as Transport Layer Security (TLS). All personal data stored by StumpGeek use computer systems with limited access or using encryption.

With explicit consent, personal information may be included in customer feedback or other areas of our website. This will be limited to name and possibly company name when appropriate.

Integrity and Retention of Personal Information

We will keep your personal information for the period of time necessary to fulfill the purposes of this policy, unless a longer retention is required or permitted by law. At anytime, please contact us to update your personal information.

Third Party Sites and Services

StumpGeek websites, products, and services may contain links to third-party websites, products, or services. Our products and services may also use or offer products or services from third parties. Information collected by third parties is governed by their privacy policies. We encourage you to review their policies and privacy practices that may impact you.

Our Commitment to Your Privacy

To ensure that your data and personal information is secure, we communicate our privacy and security guidelines to all StumpGeek team members. We strictly enforce our privacy safeguards.


If you have any concerns or questions surrounding the StumpGeek Privacy Policy or if you would like to make a complaint regarding a possible breach of the policy or local privacy laws, please contact us at 850-532-6206 x4. All communications are examined and replies issued where appropriate and possible. If you are unsatisfied with the reply received, you may refer you complaint to the relevant regulator in your jurisdiction. If you ask us, we will endeavor to provide you with information about relevant complaint avenues which may be applicable to your circumstances.


StumpGeek may update its Privacy Policy at any time to improve our processes or adjust to current circumstances or law. When changed in a material way, a notice will be posted to our website along with the updated policy.